The short version
We sell live training services and digital downloads. There is nothing to ship back, so this policy is about cancellations and refunds rather than returns.
- Training: cancel with enough notice and you get your money back. Full schedule in section 2.
- Ebook: if you have not downloaded it yet, we will refund it. Once it is downloaded the sale is final — unless the file is faulty or not what we described, in which case we always fix it or refund it. See section 3.
- Something went wrong on our side: you get a full refund. Always.
Questions: info@claudecoworktraining.com
1. What this policy covers
| What you bought | What applies |
|---|---|
| Live training (any format, online or on-site) | Section 2 |
| Claude Cowork for Teams ebook (PDF) | Section 3 |
| Rollout / Enterprise / Retainer programs | The signed proposal, then this policy |
| The free course, guides and prompt library | Nothing to refund — they are free |
2. Live training
2.1 If you cancel
These are the same figures as section 6 of the Terms and Conditions, repeated here so this page stands on its own.
| Notice before the session | What you pay | What you get back |
|---|---|---|
| 20 or more business days | Nothing | Everything you have paid |
| 10–19 business days | 50% of the total fee | The balance |
| Fewer than 10 business days | 100% of the total fee | Nothing |
Why it works this way: a training date is a block of time we stop selling to anyone else, plus preparation built around your team’s actual work. Twenty business days is enough notice for us to fill the slot. Ten is not.
2.2 Deposits
For the Two-Day Team Workshop and the Team Accelerator, the 50% booking deposit is non-refundable within 20 business days of the session, but it is transferable once to a rescheduled date within 6 months of the original booking. Cancel with 20 or more business days’ notice and the deposit is refunded in full like anything else.
2.3 Travel already committed
For on-site delivery, any travel or accommodation already booked and non-refundable is payable in addition. We will show you the actual receipts — we do not mark this up.
2.4 Rescheduling instead of cancelling
Most of the time you do not want a refund, you want a different date. Tell us at least 10 business days before the session and we will reschedule once at no charge. See section 5 of the Terms.
2.5 If we cancel
If we cancel a session and cannot offer you an alternative date you can accept, you get a full refund of everything you have paid, including any deposit.
2.6 If the training was not what we said it would be
If we delivered something materially different from what the product page described, tell us within 14 days of the session and we will agree a fair remedy — re-running the session, a partial refund, or a full refund. We would rather fix it than argue about it.
To be straight with you: this is not a satisfaction guarantee. Training that was delivered as described, but did not suit your team, is not refundable. If you are unsure whether a format fits, book an Executive Briefing or a Lunch & Learn first, or just email us and we will tell you honestly — including when the answer is “not yet” or “not us”.
3. The ebook and other digital downloads
3.1 Before you download it
If you have not downloaded the file yet, email us and we will refund you in full, no reason needed. Bought it twice, bought the wrong thing, changed your mind — all fine.
3.2 After you download it
Once the file has been downloaded the sale is final. A PDF cannot be returned, and we would rather say that plainly than pretend otherwise.
3.3 If the file is broken or not as described
This is the exception, and it is not limited by section 3.2. If the download fails, the file is corrupt, or the content is not what the product page described, tell us and we will fix it or refund it in full.
4. How to request a refund
Email info@claudecoworktraining.com with your order number and what you would like to happen. No form, no ticket system.
- We will reply within 5 business days.
- Approved refunds are paid within 14 days of us agreeing them.
- Refunds go back to the bank account the payment came from. Because we take bank transfer only, we cannot refund to a different account or by any other method.
- Bank charges on the original transfer are not ours to refund — your bank keeps those.
5. Chargebacks
We do not take card payments, so there is no chargeback route. If you think you are owed money, email us. You will be dealing directly with the trainer, not a support queue, and we have never yet failed to sort something out that way.
6. This policy and your legal rights
Nothing in this policy reduces any right you have under the law that applies to you. Where this policy and that law disagree, the law wins.